CommBox Launches AI-Powered Enterprise Platform for Omnichannel Customer Experience

CommBox is an Israeli startup that offers an enterprise-grade omnichannel, AI-powered customer experience platform. The firm raised $15 million growth investment round from PSG Equity. This investment follows PSG Equity’s original 2021 investment and will be used to help enhance CommBox’s AI-powered solution.

An enterprise-grade, omnichannel, AI-powered customer experience platform is a sophisticated software solution designed to help large organizations deliver exceptional customer experiences across multiple channels, such as websites, mobile apps, social media, email, and phone. It leverages artificial intelligence to automate tasks, personalize interactions, and gain valuable insights from customer data.

By investing in an enterprise-grade, omnichannel, AI-powered customer experience platform, organizations can elevate their customer interactions, drive growth, and build lasting customer relationships

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Founded in 2013, CommBox boasts that the firm enhances enterprise customer support by seamlessly integrating AI and automation. Our platform empowers support teams to deliver faster, more personalized experiences while focusing on high-value interactions.

CommBox says that its platform aims to securely and rapidly deploy AI bots capable of resolving complex customer inquiries – those requiring secure access to third-party systems or personalization. This is achieved through advanced automation capabilities and seamless integration, wrapped in enterprise-grade security. CommBox’s security-by-design approach helps mitigate compliance risks and helps prevents security breaches, featuring:

Compliance Adherence: Fully compliant with SOC2, ISO, PCI and GDPR regulations.
Data Protection: Implements strong guardrails around data storage, model training, and encryption.
Rapid Deployment: Enables brands to quickly implement AI-powered communications without compromising security.

While chatbots and customer experience automation have made significant strides, many industries, including finance and healthcare, are still scratching the surface of their potential. These sectors often use chatbots as mere digital receptionists, collecting basic information before handing off customers to human agents. The reason? A lack of advanced automation and integration capabilities to securely handle complex backend tasks like authentication and sensitive data.

“We’re proud to be entrusted by PSG to continue our mission to build better, more seamless, and innovative customer experiences,” said Dvir Hoffman, CEO of CommBox. “Our platform enables rapid deployment of conversational AI for enterprises, automating customer interactions and business processes whilst ensuring enterprise-level protection and privacy to secure AI deployments. Through PSG’s strategic investment, we will seek to grow our footprint in Europe and North America, as well as further boost our already expansive R&D in AI and harness this to continue enhancing our platform’s capabilities.”