Hyro: AI-Powered Voice and Chat Solutions Transforming Healthcare Communication

Hyro is an Israeli startup that offers voice and chat artificial intelligence (AI) for healthcare. The firm raised an additional $15 million in a Series B extension led by Healthier Capital, bringing its total funding to date to $50 million.

Founded in 2018 by CEO Israel Krush and Rom Cohen, Hyro says it is connecting the world, thousands of AI-powered conversations at a time. The firm boasts that it turns complex data into simple dialogue with natural language automation and computational linguistics. Enterprises across the U.S., including Baptist Health, Mercy Health and Rent.com, trust Hyro to replace their rigid, intent-based chatbots and IVR systems with adaptive conversational experiences that are simple, fast and scalable.

Hyro is at the forefront of AI-driven healthcare innovation, empowering health IT leaders with safe, secure, and HIPAA-compliant conversational technologies. After doubling annual recurring revenue in the past year, Hyro is poised to further its expansion into healthcare delivery, payer, and pharmaceutical markets. The company’s commitment to excellence is reflected in its recruitment of top talent and strategic partnerships, as it continues to advance its no-code platform and introduce new AI-powered solutions for call centers, web, and mobile.

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Hyro combines the conversational flexibility of LLMs with plug-and-play chat and voice interfaces built through their own proprietary natural language engine consisting of knowledge graphs and computational linguistics. Their Responsible AI-Powered Communications Platform resolves up to 85% of millions of routine patient interactions processed per month, unburdening health systems from operational challenges without sacrificing safety and security. AI agents layer on top of existing omnichannel workflows and data sources to help streamline communications, enhance patient access to services and care, and eliminate client-side maintenance efforts. The skills automated by Hyro, including patient registration, routing, scheduling, IT helpdesk ticketing, frequently-asked-questions, and prescription refills, constitute roughly 60-70% of all calls and messages received by contact center teams. For remaining situations that are more suited for manual intervention, Hyro relays context and information smoothly to live agents, reducing handling time while improving the patient experience.

“Healthcare organizations will continue to prioritize efficiency and proven ROI through automation catalyzed by generative AI solutions,” said Israel Krush, CEO and Co-Founder of Hyro. “Our platform blends outstanding conversational experiences with our industry-leading safeguards, including explainability, compliance and control, implementing responsible patient-facing AI agents that earn widespread adoption amongst our clients. Healthier Capital’s investment is yet another signal to the market of the steadfast trust we’ve established in our ability to deliver stellar outcomes at Hyro, catching the attention of Healthier Capital’s founder Amir Dan Rubin after his tenure in healthcare innovation. We are thrilled to have the Healthier Capital team in our corner.”